FAQs
Quick answers about orders, shipping, returns and payment.
Orders
What's the order cutoff time?
Orders placed before 5:00 PM on a business day are processed the same day; orders after 5:00 PM begin processing the next business day.
Can I track my order?
Yes — visit the Track Order page on our website, or use the tracking link emailed to you once your order ships.
My order arrived damaged — what do I do?
Visit our Return Center page with your order number and photos, and we'll arrange a free replacement or exchange.
My order is late — what do I do?
Email info@greciasboutique.shop or call +1 832-364-2863 with your order number and we'll follow up with the carrier.
What if my item arrives damaged or wrong?
Email us within 48 hours with photos, and we'll send a free replacement or exchange.
Shipping
Where do you ship?
Within the United States only. We're currently unable to ship to P.O. Box addresses — please use a standard street address.
How long does shipping take?
Orders are handled in 1–2 business days. Standard shipping arrive within 5-7 business days and express shipping takes 2-3 business days.
How much does shipping cost?
Standard Shipping $7.99 flat rate on orders under $209.99, and free on orders of $210 or more.
Express shipping flat rate is $14.99.
Returns
How long do I have to return an item?
30 days from delivery.
Is return shipping free?
Yes — completely free, with no restocking fee. Submit your return through our Return Center and we'll email you a prepaid shipping label.
When do I get my refund?
Within 7 business days of us receiving and checking your return, back to your original payment method.
Payment
What payment methods are accepted?
Major credit and debit cards, plus other secure checkout options.
Is my payment information safe?
Yes — all transactions are encrypted and processed through PCI-DSS compliant providers.
When am I charged?
At the moment your order is placed and confirmed.
My payment failed — now what?
Recheck your card details or try a different payment method, and email us if the issue continues.